"Okay, do you have me on speaker of something? Because it's difficult to hear you."
"I'm from New Jersey originally."
"I'm really not trying to have an argument, I'm trying to provide a service."
"That's a very good question sir."
"Now, sir, there's two things I can do for you, I can direct you to AA meeting in your part of town, or I might be to try to get that could call you and perhaps talk to you...if you'd like to stop drinking.